Please help me.....!!!

As most you guys know, my char KanisFlower has been unable to drop, trade or create a party since the roll-back. Since Im a CB, I use Mesos Explossion to train on Gobis, but now I cant train. Without my ME skill, even with 2x card, I only gain 8% per hour.

Nexon gave me 6400 Maple points and 2x card for compensation. I dont want any of this, I just want my char back to normall. My char is not even on the RANKING.

I submitted a complain to Nexon, but the first complain was "not able to log in the account". This was the problem I had after the first Server check. Since Nexon only allow you to submit 1 ticket at a time, I only add on my real problem later is not be able to drop/ train or create party and not on the RANKING. Nexon answer me: "Since you can log in account now, your problem is solved" and they ignored my real problem. I just submitted a 2nd complain and hope they take a look quick.

Now I need all your help by submitting a complain for me. Hopefully by doing this, my problem will be resolved earlier. Here is the intruction: Go to Nexon, then log in to your account. Go to Maple Story game then under "Support" click on "Email of Inquiry". Then click on "log a ticket". When you write a complain for me, please put my char name as KanisFlower.

Thank you !!!!

Ok I sent this, but I wasnt sure how to categorize it so I sent it as "Feedback" with a Sub-Category of "Updates" titled "KanisFlower":

Dear Nexon,
My friend, KanisFlower, can not drop/trade/create parties since the last Patch. She submitted a ticket to you guys, but you said since she could log into the game that her problem was resolved. She is still having the same problem. Apparently you all gave her 6400 Maple Points and a 2x EXP CARD, but she is a Chief Bandit and relies strictly on her Meso Explosion skill to level up her character, KanisFlower.
Since the last Patch she cannot drop mesos to use the Meso Explosion skill to train properly and efficiently. She also cannot trade or form parties with her Chief Bandit character KanisFlower.
Please, please check and advise regarding this problem. Our Guild also relies on her Meso Explosion skill to kill Ergoth in Guild Party Quest. She leads our GPQ's and we ALL need her character back to working order.
Thank You for your time.
Respectfully,
Jeremy A. Ball (DiscipLeSin2)

I have sent one for you yesterday as well:


Dear Sir or Madam,

After the rollback that occured last week, my friend has been encountering problems with game playing.

She couldn't drop,trade items or form parties in game. In addition, she applied for a name change a couple weeks ago, but nothing has happened. For some reason, she isn't on the ranking as well. These technical difficulties apparently affected every characters in the same account.

We understand that there are many issues concerning the game, and you are working hard to resolve them. However, we do like to know if and when the problems that my friend currently experiencing will be solved. Thank you.

Her IGN is KanisFlower

Sincerely,
Elismerra (Pauline Cho)


I really hope that they have heard our plea and fix your characters' problems, Kat. Good luck.

Thannk you Pauline, Jeremy and sistor. I really appreciated.

Dear Nexon,
My friend, KanisFlower has not showed up on her rankings. And since the roll-back, she has not been able to form parties, drop items, or use some of her skills.
Her guild uses her Meso Explosion for their guild party quests.
I would apreciate it if you could help her
Sincerley,
AaronHizaki


I jusst sent it. I hope it helps!

my letter:
Dear Nexon,
Since the last patch, my friend KanisFlower has not been able to form parties, drop items, trade people, or use some of her skills.
Her guild uses her Meso Explosion for their guild party quests and we can't do the Gpq without her being able to drop mesos for Meso Explosion to kill Ergoth.
I would appreciate it if you could help her out
Sincerely,
Koolchicky

response:

Hello,

Please give us specific details to your problems for better assistance. Thank you. :)

GM Mobius
MapleStory Staff

I'm sorry kat. i feel your pain, because we are going through the same thing. It's like nexon has dumped us xD

Once again...

Nexon isnt doing there job properly
And now I, along with many others, belive Nexon is in this just for the money...

Apparently they dont care what happens to the players of GlobalMS...
But they should cause were the money...
When I get the chance, i'll send a EoI to try and help you out kat

~Simon =P

Dear Nexon,
My Guild mate Kanisflower is unable to create parties or drop and pick up items. She submitted a name change and after the last 3 serverchecks, her name still has not been changed. Instead, she was unable to to the things i listed above. She is a Chief Bandit so she uses Meso Explosion many times for her training, but now, she is unable to drop which drastically changes her training style.

they are such slowpokes
bad customer service with their lame responses.
That's really bad business!!! im shocked, especially to treat people who spend NX... ~not cool

Here is how Nexon replied my complain:

Greetings,

The issue which you are reporting was resolved and a compensation package was awarded to the players affected by the technical difficulties. Please refer to the post on the Nexon Forums as it has address your issue.

http://forum.nexon.net/MapleStory/forums/1/359394/ShowThread.aspx

Again, we are truly sorry for the issues you have suffered and we do appreciate your understanding.

Sincerely,
GMKaiserDragon

Still they didnt answer my questions. And my chars still not the same. Does this mean i will forever be like this? If its the case, Im sorry guys I cant play any more. Time for me to move on to different thing. I will ask them 1 more time, but I think they are ignoring my problem.

Wow..... I wonder if they actually care or not, obviously not. I recieved the EXACT SAME RESPONSE to my ticket, kat. *tears*

Sorry to start this off-topic but...

When I sent a EoI to Nexon for resetting mahatala's and PirateJutsu's pins... all they said was there isnt enough info to prove that they are my acocunts. I send the EoI about mahatala from mahatala's account and same with PirateJutsu. Along with the info, I sent a VERY old Screen Shot of the characters. Lets say the ScreenShot sent in for mahatala was her on Maple Island at level 6... No one would have that ScreenShot but me.


Back to the Topic.

As I stated before, Nexon isnt caring about the players anymore. There only in this for the money. But if this were to happen to more then half the players in Maple Story Global, Nexon would lose over, i think it was 10 Million Dollars a Year. We the players are there income. We are the only thing keeping Maple Story Global alive. Without us Maple Story Global and Nexon would exist. Actually they would, but no one would care about them.

Forgot to add...

Nexon has the worst Customer Service I have ever seen.
And trust me, in the past 2 years, I've seen some very... Crappy Customer Service.

its been 3 days and still no reply.....

that is HOR..RI....BLLLLLLLLLLLLLLLLLLLLLLLLLLLLLE



NEXON I GIVE U 10 THUMBS DOWN FOR U CUSTOMER SERVICE

The owner of nexon is fat and chubby, ive seen him!

Nexon is run by monkeys >.>

Gey Monkeys sorry o.O

I just sent another one:

Dear Nexon,
You all have received numerous EoI's about KanisFlower (KanisFlower is her In Game Name). She is a Chief Bandit unable to use standard features of the game anymore since the last "ROLLBACK" that you all blundered. We are all becoming irritated with your unwillingness to fix her Account and we are not going to stop until her Account is fixed. You all screwed up with that roll-back and now you won't fix her Account?
She, like many others in our Guild, is a paying customer who purchases NX. Our "business" with you is what keeps MapleStory afloat and its very very appaling to hear your response on this matter. The last EoI i sent was closed with no feedback, many others who have sent EoM's regarding her situation get a generic response back such as:
"Greetings,
Thank you for your inquiry. Unfortunately we are not able to help with your issue at this time. Please give us more specific details to your issue so we may be able to better assist you. Also please have your gulid members submit a ticket with their issue. Also did KanisFlower recently have a name change? Have them submit the response.
Sincerely,
GM Maelstrom
Nexon America, Inc."

OR

"Hello,
Please give us specific details to your problems for better assistance. Thank you.
GM Mobius
MapleStory Staff"

OR the one you sent to Kanisflower herself:

"Greetings,
The issue which you are reporting was resolved and a compensation package was awarded to the players affected by the technical difficulties. Please refer to the post on the Nexon Forums as it has address your issue.
http://forum.nexon.net/MapleStory/forums/1/359394/ShowThread.aspx
Again, we are truly sorry for the issues you have suffered and we do appreciate your understanding.
Sincerely,
GMKaiserDragon"

Here is KanisFlowers disheartening response to you on our Guild Website:
"Still they didnt answer my questions. And my characters are still not the same. Does this mean i will forever be like this? If its the case, Im sorry guys I cant play any more. Time for me to move on to different thing. I will ask them 1 more time, but I think they are ignoring my problem."

Do you see that you are not fixing the problem? Do you see that players who are keeping your business going are being treated unfair. Your responses in my opinion are patronizing and it almost seems that you didnt even check her Account (characters) to verify the problem. You just handed her some money in hopes that that would dissipate the problem. Well, that's bad business and she has a business complaint. What are you going to do to rectify the situation? Can you roll-back her character to before the roll-back in question? Or better yet, could you just verify the problem yourselves and fix her account? Why should this be too much to ask? Why are we having to ask this repeatedly? We're not going to stop until her account is fixed and it should be normal customer service practices on your part to do so in the first place, should it not!?!?
Could you please respond to this particular EoI this time? and if not, would you be considerate enough to let me know how i can get a response?
Jeremy A. Ball
IGN: DiscipLeSin2

Dear Nexon,

I am VERY disappointed in your customer service. My friend, KanisFlower, is STILL HAVING THE SAME PROBLEMS! She is thinking about quitting MapleStory. She has had this problem since the rollback. I ask again to PLEASE help her with her problems. She is a key player in Guild Party Quests. But she cannot use any of her skills, create parties, drop items or trade, And thats basically what you do in this game. I PLEASE ask that you help her.

Very Annoyed,

AaronHizaki


Nexon is has REALLY BAD customer service. When AaronHizaki got hacked, it took over 2 months for me to the the pin. I had to send like 20 emails.

why do all my tickets get "Closed" as soon as i send them?
What Category/Sub-Categories are you all using to get responses from Nexon?